Privacy Policy

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1.Information We Collect

We may collect and process the following types of personal information:

Personal identification information:

Your name, email address, phone number, shipping/billing address, etc.

Payment information:

Payment details processed securely by third-party payment providers (e.g., PayPal, Stripe).Device and usage data: IP address, browser type, operating system, referring pages, and time spent on our site.

Cookies and tracking data: For functionality, analytics, and marketing purposes.

2. How We Use Your Information

We use the information we collect to:Fulfill your orders and deliver productsCommunicate with you about your orderImprove our website and services

Personalize your experienceRespond to customer inquiriesSend promotional offers (if you consent)

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

Service providers: shipping partners, payment processors, website hosting providersLegal or regulatory authorities: when required by law

Business transfers: in case of a merger, acquisition, or asset sale

4. Your Rights and Choices

Depending on your location and applicable data privacy laws (e.g., CCPA, GDPR), you may have the right to:

Access and correct your dataDelete your personal information

Opt-out of marketing communicationsRestrict or object to data processingYou can exercise these rights by contacting us at eleanorjewelleryllc@gmail.com.

5. Data Security

We take reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.

6. Cookies

Our website uses cookies and similar technologies to enhance user experience. You can manage your cookie preferences through your browser settings. By continuing to use the site, you consent to our use of cookies.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Eleanor Jewellery LLC1209 Mountain Road Place NortheastAlbuquerque, NM 87110

Phone: +1 575 213 3465

Email: eleanorjewelleryllc@gmail.com

Website: [https://www.eleanorjewelleryllc.shop

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✅ 1. Terms of Service

Terms of Service

Effective Date: June 1, 2024

Welcome to https://www.eleanorjewelleryllc.shop, operated by Eleanor Jewellery LLC. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree, please do not use our site.

1. Use of the Website

You agree to use our website for lawful purposes only. You may not use the site to transmit harmful, offensive, or illegal content.

2. Intellectual Property

All content on this site, including images, text, logos, and graphics, is the property of Eleanor Jewellery LLC and is protected by intellectual property laws.

3. Product Availability and Pricing

Prices and product availability are subject to change without notice. We reserve the right to cancel or refuse any order at our sole discretion.

4. Payment

We accept payments through secure third-party payment providers. By placing an order, you confirm that you are authorized to use the selected payment method.

5. Limitation of Liability

We are not responsible for any damages resulting from the use or inability to use our website or products.

6. Governing Law

These Terms are governed by the laws of the State of New Mexico, United States.

7. Contact

For questions, contact us at: eleanorjewelleryllc@gmail.com

 

✅ 2. Return & Refund Policy

Return & Refund Policy

Effective Date: June 1, 2024

We want you to be fully satisfied with your purchase from Eleanor Jewellery LLC. Please read our return and refund policy below:

1. Returns

We accept returns within 14 days of delivery. To be eligible, the item must be unused, in original packaging, and in resellable condition.

2. Non-Returnable Items

• Custom or personalized items

• Earrings (for hygiene reasons)

• Gift cards

3. How to Return

Contact us at eleanorjewelleryllc@gmail.com with your order number. Once your return is approved, you'll receive instructions on where to send the item.

4. Refunds

Once we receive and inspect the returned item, we will notify you. If approved, the refund will be processed to your original payment method within 5–10 business days.

5. Shipping Costs

Return shipping costs are the buyer’s responsibility unless the item was defective or incorrect.

✅ 3. Shipping Policy 

Shipping Policy

Effective Date: June 1, 2024

We ship our products worldwide from our warehouse in the United States.

1. Processing Time

Orders are typically processed within 2–4 business days.

2. Shipping Methods & Time

• USA: 3–7 business days

• International: 7–21 business days (depending on destination and customs)

3. Tracking

All orders include a tracking number which will be sent to your email after the order ships.

4. Customs & Duties

International buyers are responsible for any customs duties or import taxes. We are not responsible for delays caused by customs.

5. Address Accuracy

Please ensure your shipping address is correct. We are not responsible for packages delivered to incorrectly provided addresses.